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Refund policy

At Colorful Workspace, we strive to ensure your complete satisfaction with your purchase. If you are not satisfied for any reason, we offer a hassle-free refund process. Please review the following details to understand how our refund policy works.

1. Eligibility for Refunds

  • You may request a refund within 30 days of receiving your order.
  • Products must be returned in their original condition, unused, and in the original packaging.
  • Items that are damaged or defective upon arrival are eligible for a full refund or replacement.

2. How to Request a Refund

  1. Contact Us: Email our customer support team at [email protected] within 30 days of receiving your order.
  2. Provide Details: Include your order number, the items you wish to return, and the reason for the return.
  3. Return Shipping: We will provide you with a return shipping label (if applicable) and instructions for returning the items.
  4. Process: Once we receive the returned items and inspect them, we will process your refund.

3. Refund Processing

  • Refunds will be issued to the original payment method used for the purchase.
  • The refund process typically takes 7-10 business days from the date we receive the returned item.
  • You will receive a confirmation email once the refund has been processed.

4. Exclusions and Limitations

  • Custom or Personalized Items: Products that are custom-made or personalized are not eligible for refund unless they are defective.
  • Shipping Fees: The cost of shipping is non-refundable, except in cases where we are at fault (e.g., damaged items or incorrect order fulfillment).
  • Promotional Items: Items purchased during a promotion or discount may be subject to additional restrictions.

5. Exchange Option

If you prefer to exchange an item, we can arrange for a replacement product of the same value. Please contact our support team to initiate the exchange process.

6. Our Commitment

We are committed to your satisfaction. If you have any questions or concerns about our refund policy, please do not hesitate to contact us at [email protected]. We are here to help!
Thank you for choosing Colorful Workspace. We appreciate your business and look forward to serving you again!